Launching a new platform for investors to enhance digital transformation and support the efficiency of government services

Improving the investment climate represents one of the basic foundations for supporting the economy’s ability to attract local and foreign investments and enhancing its ability to achieve sustainable growth, as the success of the investment environment is linked to the ease of procedures, the speed of obtaining services, the clarity of information, and the efficiency of communication channels between the investor and government agencies.

With the increasing importance of digital transformation in developing public services, the Egyptian state is moving towards building a more flexible and efficient investment system, based on simplifying procedures and making information more easily available, in addition to strengthening mechanisms for responding to the needs of investors and dealing with the challenges that may face their activities.

Continuing to improve the investment climate requires working in an integrated manner to develop various components of the business environment, starting from raising the efficiency of government services and facilitating procedures, all the way to providing updated information and enhancing communication with the investor community and responding to its needs.

The development of this system also contributes to creating a clearer and more stable environment for project owners, and enhances the state’s ability to support economic activity and stimulate new investments, thus supporting the building of an economic environment more capable of stimulating investment, stabilizing projects, and creating productive job opportunities, which are components directly linked to the path of comprehensive and sustainable economic growth.

Developing services and promoting digital transformation

From this standpoint, Dr. Mohamed Farid Saleh, Minister of Investment and Foreign Trade, launched the portalThe new electronic form of the General Authority for Investment and Free Zones, in the presence of Mr. Hassan Raddad, Minister of Labor, and Dr. Mohamed Awad, CEO of the Authority, as part of the state’s efforts to develop the services provided to investors, promote digital transformation, and improve the quality of government services.

This came during a tour of the investment zone, which included the opening of the investor services center and inspection of the food products exhibition and a number of factories. Dr. Muhammad Farid explained that the new portal was designed to be a unified digital platform that allows investors to easily access investment information and services, which contributes to simplifying the investor’s journey and facilitating the completion of services and access to investment data.

The development of this digital system comes within the framework of supporting the objectives of the ninth goal of the Sustainable Development Goals (SDGs) on industry, innovation and infrastructure, fromBy enhancing digital transformation and employing technology and innovation to develop services and raise their efficiency.

Investor care and receiving complaints and suggestions

The portal includes an integrated set of services and platforms affiliated with the Authority, including electronic services, investor service centers, free and investment zones, the golden license, entrepreneurship services and support for emerging companies.

The Investor Care platform provides a unified path for registering complaints and suggestions, following them up, and processing them according to a specific time frame, while providing a reference number for the investor to follow up on the complaint until it is resolved, as well as the possibility of evaluating the level of satisfaction with the service provided. The platform also includes tools for analyzing data and measuring the level of satisfaction, which helps monitor and identify investors’ needsContinuously seek opportunities to develop the service system.

These mechanisms support the objectives of the sixteenth goal of the Sustainable Development Goals (SDGs), which calls for achieving peace, justice, and strong institutions, by enhancing transparency, raising the efficiency of institutions, and providing clear channels to respond to the needs of investors.

Dr. Muhammad Farid indicated that the platform represents an effective tool for monitoring the efficiency of the investment system according to measurable indicators, and providing real-time reports that support decision makers in following up on the performance of services and analyzing their reality, in a way that enhances the speed of response and raises the efficiency of the investor care system.

Employing digital transformation in developing services

For his part, Mr. Hassan Raddad, Minister of Labor, stressed that the launch of the investor care platform represents an important step towards developing communication channels with the business community,Facilitating investors’ access to services, and quickly dealing with complaints and proposals related to the Ministry of Labor’s jurisdiction.

He explained that the Ministry is working to enhance integration with the Ministry of Investment and Foreign Trade and the relevant authorities, to ensure that investors’ complaints are quickly addressed and the challenges they face are dealt with, in a way that supports the stability and expansion of projects and the creation of more job opportunities.

Developing the system and supporting the efficiency of the business environment

The impact of developing the investor care system extends to enhancing the ability of concerned parties to monitor the challenges facing projects and deal with them in a more rapid and organized manner, which helps support the stability of existing investments and creates a more suitable environment for expansion and attracting new investments. It also allows you to follow up on complaints and suggestionsThe actual needs of investors, and converting them into inputs that can be used to improve services and develop the business environment.

This is reflected in the objectives of the eighth goal of the Sustainable Development Goals (SDGs), concerned with decent work and economic growth, by supporting the stability of projects, stimulating expansion and investment, and enhancing the ability of the business environment to provide productive job opportunities.

This system also enhances the level of integration between government agencies concerned with investment, by providing a clear mechanism for following up on problems and coordinating efforts to deal with them, which supports the efficiency of services provided to investors and reduces obstacles that may affect the continuity or expansion of projects.

Employing artificial intelligence in analyzing complaints, suggestions, and inquiries is gaining additional importance, as it allows data classification and monitoring of recurring trends and topics,This helps identify the most important challenges facing investors more accurately. This data can also be used to develop services and make decisions based on clear indicators, which enhances the speed of response and increases the efficiency of the investment system in the long term.

In conclusion, the new electronic portal contributes to rebuilding the relationship between the investor and the government system on a more efficient, responsive and clear basis, which supports meeting the needs of investors and listening to their complaints and suggestions within a digital system that can be monitored and analysed, and enhances the ability of the concerned authorities to move from addressing challenges individually to anticipating them and developing services based on clear data and indicators.

For its part, we confirm, The Earth Guards Foundation, that the integration of digital services and the care of…Investors and employing artificial intelligence represents a supportive step to build an investment environment more capable of stabilizing projects, stimulating expansion and attracting investments, thus enhancing the competitiveness of the Egyptian economy and supporting the path of sustainable economic growth.